May I Make A Change To An Order:
Fortunately and Unfortunately when you place an order for a custom product work will begin right away. Work includes but is not limited to creating art, creating a design, setting up files, ordering products, printing, packaging etc... to fill your order as quickly as possible. As such we cannot honor requests to change, alter or cancel an order. Submitting an order and submitting payment is your authorization for us to commence work. Orders should be considered and checked thouroughly before submitting. There are times when we can redo the work for an additional charge if any of the work has already begun.
What Are Your General Productions Times:
As stated on our web site with each product and generally throughout our web site, orders of non-custom items are usually ready to ship in 1 to 5 business days while custom items usually take 5 to 9 business days to design and to produce (If you chose RUSH Production Services production times will be shorter), during peak times these times can increase slightly because of order volume. Once your order is ready to ship, it can take another 1 to 7 business days to reach you by the shipper depending on where you are located and the shipping service that you chose at check out.
Shipping Services:
At checkout you were offered several choices for shipping on most items (Some items and delivery locations have restricted shipping methods). As stated on our web site, the choice you make for Shipping Services DOES NOT EFFECT THE TIME TO DESIGN, PRODUCE AND PREPARE YOUR ORDER FOR SHIPPING. It only effects the shipping part of the order. We will do everything we can to get your order out as soon as possible.
Catalog Requests:
We do not offer a printed catalog at this time. All of our products are displayed on our web site at www.teamlogo.com or www.teamlogodesigner.com. Feel free to print any product page if you need a printed copy.
What to do when you can't add an item to your cart and/or checkout:
When your computer or device is not allowing you to make a purchase online as the site is setup to do... ALWAYS start with closing your browser, save your work, restart your computer or device and try again. Computers need to be restarted from time to time to keep them working properly. This is especially true when you have set up your drevice to automatically download updates. 90% of the time a simple system restart will fix the problem.
Our agency needs a copy of Teamlogo.com's W9 form, How do I get this?:
Click on this link to download our W9 form.
